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My software "can’t be opened because Apple cannot check it for malicious software" - How to install?

Category: Download & Installation

On Mac OS Catalina or Big Sur you may encounter the following error message upon install: "[YOUR SOFTWARE] can’t be opened because Apple cannot check it for malicious software. This software needs to...

A new major version of the software is available. How can I upgrade without paying the full price?

Category: Purchase & Licensing

When a new major version of a plug-in or application is available, you are usually eligible to upgrade to the new version for a small fee. Upgrade links are available from the full version download pa...

Do you offer educational discounts to students & educators?

Category: Purchase & Licensing

Yes, we indeed have education discounts for both students and educators: please send us a copy of your student card or any other document that proves that you are a student or teacher, and we will sen...

How can I contact you?

Category: General

If you have a question and could not find the answer in the knowledgebase, you can contact us by submitting a ticket here. Our support team will answer your question as soon as possible.

My plug-in does not appear in Logic or Garage Band

Category: Download & Installation

First, make sure that you have installed the Audio Unit (AU) version of the plug-in. Logic cannot load VST, VST3 or AAX plug-ins. It only supports Audio Units (AU). Please also make sure that your ver...

Can I get a refund?

Category: Purchase & Licensing

If you purchased software directly from our website in the past 30 days and have a problem with it, yes you can ask for a refund. If you purchased the software from a third party store, please contact...

Audio is stuttering when connecting thru the network

Category: Connector / Fader Hub

If both machines are connected but audio is stuttering (and the connection name is flickering in the receiver), simply increase the "buffering" parameter in the receiver instance until there is no stu...

Network Connection Troubleshooting Guide

Category: Connector / Fader Hub

If you are trying to connect two applications thru the network, you may have connection issues for multiple reasons. Here is a quick summary of what you should check to troubleshoot connection issues ...

Where can I download older versions of the free plug-ins that may be compatible with my system?

Category: Download & Installation

You can find an archive of our free plug-ins here: https://www.bluecataudiofiles.com/Vault/Products/Archive/ We usually do an archive for every major change (like plug-in format or platform changes), ...

Can I synchronize two DAWs (tempo, start/stop...) with Connector?

Category: Connector / Fader Hub

Unfortunately, Connector cannot synchronize host applications as plug-ins do not have any way to control the host's tempo or transport. If you want to play MIDI sequences or apply effects in sync in b...

Connector / Fader Hub sender instance can connect, but receiver keeps saying "NOT CONNECTED"

Category: Connector / Fader Hub

When the sender can display the name of the receiver, the connection is fine. If the receiver instance still displays "NOT CONNECTED", it means that the host application is not streaming any audio or ...

Cannot receive MIDI events thru Connector in Ableton Live

Category: Connector / Fader Hub

In order to receive MIDI events via connector in Ableton Live, you have setup Live to route events from the output of the plug-in:1. Make sure you are using the VST version of the plug-in (VST3 or AU ...