My software "can’t be opened because Apple cannot check it for malicious software" - How to install?

Category: Download & Installation

On Mac OS Catalina or Big Sur you may encounter the following error message upon install: "[YOUR SOFTWARE] can’t be opened because Apple cannot check it for malicious software. This software needs to...

A new major version of the software is available. How can I upgrade without paying the full price?

Category: Purchase & Licensing

When a new major version of a plug-in or application is available, you are usually eligible to upgrade to the new version for a small fee. Upgrade links are available from the full version download pa...

Do you offer educational discounts to students & educators?

Category: Purchase & Licensing

Yes, we indeed have education discounts for both students and educators: please send us a copy of your student card or any other document that proves that you are a student or teacher, and we will sen...

How can I contact you?

Category: General

If you have a question and could not find the answer in the knowledgebase, you can contact us by submitting a ticket here. Our support team will answer your question as soon as possible.

My plug-in does not appear in Logic or Garage Band

Category: Download & Installation

First, make sure that you have installed the Audio Unit (AU) version of the plug-in. Logic cannot load VST, VST3 or AAX plug-ins. It only supports Audio Units (AU). Please also make sure that your ver...

Can I get a refund?

Category: Purchase & Licensing

If you purchased software directly from our website in the past 30 days and have a problem with it, yes you can ask for a refund. If you purchased the software from a third party store, please contact...